Which CRM is best?
(Option means that solution can comply, but needs the purchase or subscription to an add on option)
Feature |
GoldMine |
Sage |
Freshsales |
Workbooks |
Contact
Management |
Yes |
Yes |
Yes |
Yes |
Activity
Scheduling & Calendar |
Yes |
Yes |
Yes |
Yes |
Opportunity
Management |
Yes |
Yes |
Yes |
Yes |
Customer Service
Tracking |
Yes |
Yes |
Yes |
Yes |
Google &
Gmail Integration |
Partial |
No |
Yes |
Partial |
Outlook
Integration |
Yes |
Yes |
Yes |
Option |
Exchange 365
Integration |
Option |
Yes |
Yes |
Option |
Zoom/Teams
integration |
No |
No |
Yes |
No |
Merge with
Word/Excel |
Yes |
Yes |
No |
No |
Social Media
Integration |
Partial |
Partial |
Yes |
Partial |
Dashboards |
Yes |
Yes |
Yes |
Yes |
Report Writer |
Yes |
Yes |
Yes |
Yes |
Quotation
Creation |
Option |
Partial |
Yes |
Yes |
Sales Order
Creation |
Option |
No |
No |
Yes |
Project
Management |
Yes |
No |
No |
Option |
Automated
Workflows |
Yes |
Yes |
Yes |
Yes |
Multi Currency |
No |
Yes |
Yes |
Option |
Multi Language |
No |
Yes |
Yes |
Yes |
Available On
Premise |
Yes |
Yes |
No |
No |
Available as Saas/Cloud |
No |
Yes |
Yes |
Yes |
Smartphone/Tablet
access |
Yes |
Yes |
Yes |
Yes |
Email Marketing |
Option |
Option |
Yes |
Option |
Remote Offline
Access |
Yes |
No |
No |
No |
Create New
Fields |
Yes |
Yes |
Yes |
Yes |
Create New Tables/Entities |
No |
Yes |
Yes |
Yes |
Service/Ticketing |
Partial |
Yes |
Yes |
Yes |
Customer
Access/Self Service |
No |
Partial |
Yes |
Partial |
Import Data |
Yes |
Yes |
Yes |
Yes |
Record
De-duplication |
Yes |
Partial |
Yes |
Yes |
Literature
Fulfilment |
Yes |
No |
No |
No |
Web Chat/Chatbot |
No |
No |
Option |
No |
AI Features |
No |
No |
Yes |
No |
Price Range |
$$ |
$$$ |
$$ |
$$ |