QuoteWerks Update Maintenance Program
How does your maintenance generally work?
Maintenance is not required. If you stay current on your maintenance, the price is 20% per year of the original purchase price of the licenses, and you receive all of the updates and upgrades while your maintenance is current. Maintenance does not include Phone Support minutes.
Quick Summary
The initial purchase of QuoteWerks includes 3 months of free updates. Customers that have purchased the Upgrade Maintenance Program (UMP) will receive the current release of QuoteWerks, and all updates and upgrades released during the 12 month UMP period. The UMP is only offered in 12 month periods. Customers are not required to purchase the UMP. Customers can continue to use the release of QuoteWerks they have purchased without paying any additional costs. However, if customers wish to receive updates that are released, they would need to purchase the UMP at that time. UMP does not include Phone Support minutes.
When the customer's initial 3 month period of free updates has expired, the customer can contact Wizard Systems to purchase the Update Maintenance Program.
At Aspire, they approach version upgrades and updates differently than most software companies, focusing on frequent updates and less version upgrades which results in our customers receiving more features sooner.
Update Maintenance Program Categories
There are 4 UMP price categories. The pricing for the UMP varies based on several factors including how many licenses you currently own, if you have purchased UMP in the past, and how many months have passed since you originally purchased QuoteWerks or purchased a significant (50%) number of additional QuoteWerks edition (Standard, Professional, or Corporate) licenses.
Category A - From original purchase date to up to 3 months inclusive
The free updates that are included with the original product purchase expire after 3 months. If the customer purchases the UMP during this 3 month time frame, the price will be 20% of the list price of the current number of QuoteWerks edition licenses plus 20% of the list price of the current number of QuoteWerks Real-Time module licenses.
In summary, if the customer purchases the UMP during this period the customer will receive all updates for 12 months beginning when the initial 3 month period of free updates expires.
Category B - From 3 months + 1 day up to 12 months inclusive from the original purchase
If the customer purchases the UMP during this time frame, the price will be 35% of the list price of the current number of QuoteWerks edition licenses plus 35% of the list price of the current number of QuoteWerks Real-Time module licenses. The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.
In summary, if the customer purchases the UMP during the 91 days to 12 month inclusive period after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP. In a best case example, if the customer purchases a Category B UMP 12 months after the original product purchase date, the customer will in effect receive a total of 24 months of updates.
Category C - From 12 months + 1 day to 24 months inclusive from the original purchase
If the customer purchases the UMP during this time frame, the price will be 50% of the list price of the current number of QuoteWerks edition licenses plus 50% of the list price of the current number of QuoteWerks Real-Time module licenses. The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.
In summary, if the customer purchases the UMP during the 12 months + 1 day to 24 months inclusive period after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP. In a best case example, if the customer purchases a Category C UMP 24 months after the original product purchase date, the customer will in effect receive a total of 36 months of updates.
Category D - Greater than 24 months from the original purchase
If the customer purchases the UMP during this time frame, the price will be 65% of the list price of the current number of QuoteWerks edition licenses plus 65% of the list price of the current number of QuoteWerks Real-Time module licenses. The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.
In summary, if the customer purchases the UMP 24 months + 1 day after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP. At a minimum, if the customer purchases a Category D UMP 24 months + 1 day after the original product purchase date, the customer will in effect receive a total of 36 months of updates.
Contact Wizard Systems on 01454 316800 for pricing.
Maintenance is not required. If you stay current on your maintenance, the price is 20% per year of the original purchase price of the licenses, and you receive all of the updates and upgrades while your maintenance is current. Maintenance does not include Phone Support minutes.
Quick Summary
The initial purchase of QuoteWerks includes 3 months of free updates. Customers that have purchased the Upgrade Maintenance Program (UMP) will receive the current release of QuoteWerks, and all updates and upgrades released during the 12 month UMP period. The UMP is only offered in 12 month periods. Customers are not required to purchase the UMP. Customers can continue to use the release of QuoteWerks they have purchased without paying any additional costs. However, if customers wish to receive updates that are released, they would need to purchase the UMP at that time. UMP does not include Phone Support minutes.
When the customer's initial 3 month period of free updates has expired, the customer can contact Wizard Systems to purchase the Update Maintenance Program.
At Aspire, they approach version upgrades and updates differently than most software companies, focusing on frequent updates and less version upgrades which results in our customers receiving more features sooner.
Update Maintenance Program Categories
There are 4 UMP price categories. The pricing for the UMP varies based on several factors including how many licenses you currently own, if you have purchased UMP in the past, and how many months have passed since you originally purchased QuoteWerks or purchased a significant (50%) number of additional QuoteWerks edition (Standard, Professional, or Corporate) licenses.
Category A - From original purchase date to up to 3 months inclusive
The free updates that are included with the original product purchase expire after 3 months. If the customer purchases the UMP during this 3 month time frame, the price will be 20% of the list price of the current number of QuoteWerks edition licenses plus 20% of the list price of the current number of QuoteWerks Real-Time module licenses.
In summary, if the customer purchases the UMP during this period the customer will receive all updates for 12 months beginning when the initial 3 month period of free updates expires.
Category B - From 3 months + 1 day up to 12 months inclusive from the original purchase
If the customer purchases the UMP during this time frame, the price will be 35% of the list price of the current number of QuoteWerks edition licenses plus 35% of the list price of the current number of QuoteWerks Real-Time module licenses. The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.
In summary, if the customer purchases the UMP during the 91 days to 12 month inclusive period after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP. In a best case example, if the customer purchases a Category B UMP 12 months after the original product purchase date, the customer will in effect receive a total of 24 months of updates.
Category C - From 12 months + 1 day to 24 months inclusive from the original purchase
If the customer purchases the UMP during this time frame, the price will be 50% of the list price of the current number of QuoteWerks edition licenses plus 50% of the list price of the current number of QuoteWerks Real-Time module licenses. The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.
In summary, if the customer purchases the UMP during the 12 months + 1 day to 24 months inclusive period after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP. In a best case example, if the customer purchases a Category C UMP 24 months after the original product purchase date, the customer will in effect receive a total of 36 months of updates.
Category D - Greater than 24 months from the original purchase
If the customer purchases the UMP during this time frame, the price will be 65% of the list price of the current number of QuoteWerks edition licenses plus 65% of the list price of the current number of QuoteWerks Real-Time module licenses. The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.
In summary, if the customer purchases the UMP 24 months + 1 day after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP. At a minimum, if the customer purchases a Category D UMP 24 months + 1 day after the original product purchase date, the customer will in effect receive a total of 36 months of updates.
Contact Wizard Systems on 01454 316800 for pricing.
