Support Services for Sage CRM
Good Sage CRM Support is critical to the success of your Sage CRM system. Let us help you get the most from your Sage CRM investment.
Sage CRM Software Support Contract
Our annual Sage CRM Technical Support Contract is the primary way in which we can help your Sage CRM installation. The Telephone Help Line Service is available 9.00am to 5.30pm Monday to Friday. Support is also available via Email or by fax.
All requests for Sage CRM support are logged by our Helpdesk. Reports can be shared with you on the history of support calls logged with us over a range of dates, who logged the calls, why the calls occurred etc.
A maximum response time to recorded queries is 2 working hours. If there is no immediate solution, the problem will be progressed through to Sage, the software authors and, if possible, an interim solution will be provided.
An unlimited number of Telephone Support calls can be made by users of this service if a current support agreement is in place. The telephone number for our helpdesk is a 'normal' number and not a premium rate number like '09...' or '087...'.
Please note that this Sage CRM Support Service is not intended to be a 'training service' over the phone, and that you should consider Sage CRM Training to help you get the most out of Sage CRM.
Remote support is also available as an option. We can view and control your PC and applications, diagnose problems, transfer files and install patches or updates.
On site Sage CRM technical help is also available if necessary, but chargeable at a reduced rate because you have a Sage CRM Support Contract with us. Rates available on request.
Make a note of the Sage CRM error message before calling support. Check if the error is happening with other Users in your company. Check to see if you can replicate the error. You might also want to try and do a search of Sage CRM Help from the Help menu.
Sage CRM Report Writing
We offer a Report writing service to design reports for you either using the internal Sage CRM Report Generator or using Crystal Reports. The updates to these reports can be included in your annual Sage CRM Software Support Contract.
Sage CRM Imports/Exports
Do you have a database/s that you need importing into Sage CRM? Maybe you have data in a number of Excel spreadsheets? We can carry out the full transfer of data for you, plus we offer a data cleansing service to de-dupe the data before you start using it! Or maybe you need to get data out of Sage CRM for some purpose? Just call us for a quote.
Sage CRM Integration with other Applications (Sage CRM API)
We offer an 'integration service' to create links or integration with your existing application, if you want to share information between Sage CRM and other systems. You may want to link Sage CRM with an accounting system like Sage for example. Or have sales information transferred from your order processing system. Wizard Systems have created integrations to a number of popular applications like QuoteWerks.
Sage CRM Workflow and Scripting
We can create Sage CRM Workflows for you (Workflow allow you to set up a series of predefined actions to be performed on any group of contacts in the database, automating routine tasks) .. to automate your Sage CRM system to track processes, procedures and increase productivity. The support of these processes can be included in your annual Sage CRM Software Support Contract.
Sage CRM Upgrades
We can help with the installation of any Sage CRM Upgrades you might want to do.
Sage CRM Software Support Contract
Our annual Sage CRM Technical Support Contract is the primary way in which we can help your Sage CRM installation. The Telephone Help Line Service is available 9.00am to 5.30pm Monday to Friday. Support is also available via Email or by fax.
All requests for Sage CRM support are logged by our Helpdesk. Reports can be shared with you on the history of support calls logged with us over a range of dates, who logged the calls, why the calls occurred etc.
A maximum response time to recorded queries is 2 working hours. If there is no immediate solution, the problem will be progressed through to Sage, the software authors and, if possible, an interim solution will be provided.
An unlimited number of Telephone Support calls can be made by users of this service if a current support agreement is in place. The telephone number for our helpdesk is a 'normal' number and not a premium rate number like '09...' or '087...'.
Please note that this Sage CRM Support Service is not intended to be a 'training service' over the phone, and that you should consider Sage CRM Training to help you get the most out of Sage CRM.
Remote support is also available as an option. We can view and control your PC and applications, diagnose problems, transfer files and install patches or updates.
On site Sage CRM technical help is also available if necessary, but chargeable at a reduced rate because you have a Sage CRM Support Contract with us. Rates available on request.
Make a note of the Sage CRM error message before calling support. Check if the error is happening with other Users in your company. Check to see if you can replicate the error. You might also want to try and do a search of Sage CRM Help from the Help menu.
Sage CRM Report Writing
We offer a Report writing service to design reports for you either using the internal Sage CRM Report Generator or using Crystal Reports. The updates to these reports can be included in your annual Sage CRM Software Support Contract.
Sage CRM Imports/Exports
Do you have a database/s that you need importing into Sage CRM? Maybe you have data in a number of Excel spreadsheets? We can carry out the full transfer of data for you, plus we offer a data cleansing service to de-dupe the data before you start using it! Or maybe you need to get data out of Sage CRM for some purpose? Just call us for a quote.
Sage CRM Integration with other Applications (Sage CRM API)
We offer an 'integration service' to create links or integration with your existing application, if you want to share information between Sage CRM and other systems. You may want to link Sage CRM with an accounting system like Sage for example. Or have sales information transferred from your order processing system. Wizard Systems have created integrations to a number of popular applications like QuoteWerks.
Sage CRM Workflow and Scripting
We can create Sage CRM Workflows for you (Workflow allow you to set up a series of predefined actions to be performed on any group of contacts in the database, automating routine tasks) .. to automate your Sage CRM system to track processes, procedures and increase productivity. The support of these processes can be included in your annual Sage CRM Software Support Contract.
Sage CRM Upgrades
We can help with the installation of any Sage CRM Upgrades you might want to do.
