Freshdesk Pricing

​Flexible plans with no surprises.  Choose the products and plans that work for you. Our pricing is flexible so you can get–and pay for–exactly what you need. No secret decoder ring required.

You order your subscription and any Freshdesk services (like Training or setup help) directly from Wizard Systems.
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Plans built for teams of all sizes.  Start with 30 days for free.

Growth
£12 
per Agent per Month
(billed annually)

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• Email & Social Ticketing 
  
• Ticket Dispatch 
  
• Knowledge Base 
  
• Ticket Trend Report 
  
• Datacenter Location 
• Team Collaboration 
• Automation 
• Collision Detection 
• Marketplace Apps 
  
• Helpdesk Report 
  
• SLA & Business hour 
  
• Custom Email Server
  
• Custom Ticket Views
  
• Ticket Fields & Status
  
• Custom SSL
  
• Customer Fields
  
• Time sheet summary report
  
• Time tracking

Pro
£35
per Agent per Month
(billed annually)

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Everything in Growth &...

• Round-robin Routing 
  
• Custom Roles 
  
• Custom Reports and Dashboards 
  
• Customer Segments 
  
• Versions in Knowledge Base 
  
• Multiple Products (up to 5) 
  
• Includes up to 5000 Collaborators 
  
• Extendable API Limits
  
• CSAT Survey & Reports
  
• Multiple SLA & Business hours
  
• SLA Reminder & Escalation
  
• Multilingual Knowledge Base
  
• Custom Apps

Enterprise
£60 
per Agent per Month
(billed annually)

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Everything in Pro &...

• Skill-based Routing 
  
• Sandbox 
  
• Audit Log 
  
• Knowledge Base Approval Workflow 
  
• Agent Shifts 
  
• IP Range Restriction 
  
• Email Bot  FREDDY
• Includes 5000 bot sessions/month 
• Assist Bot  FREDDY
• Auto-triage  FREDDY
• Article Suggester  FREDDY
• Robo Assist  FREDDY
• Canned Response Suggester  FREDDY
• Multiple products (Unlimited)
• Social Signals

How does the free trial work?
When you sign up for your trial of Freshdesk you'll have access to all Estate features. The trial lasts for 30 days.

What happens at the end of the trial?
At the end of a Freshdesk trial, your data and setup remains intact. You can login and select a plan to purchase. 

How do I purchase?
Tell Wizard Systems what you want, we will confirm pricing in writing and billings for everything comes from Wizard Systems.